The information
laid out in our Workmanship Standards Manual (WSM) was developed
to provide guidelines for operators, inspectors, customers and
engineering personnel. They are to be used only for those characteristics
not specified on the print. They are to be used in a reasonable
manner to provide assistance when making judgement calls on manufacturing
variations & defects.
The Engineering Manager in conjunction with the QA Manager at
Norstan, Inc. is responsible for developing documentation, inspection
method, communication, and ensuring the proper interpretations
of these standards.
Many customers do not fully specify types of deficiencies that
are objectionable. Examples: discoloration, face finish, tool
marks, corner voids, slivers, cold shuts, flatness, concentricity
etc. consequently these standards become a very important tool.
We have discovered that customer rejection more than half the
time results from conditions not specified on the print. If questionable
conditions are discovered this manual serves as a reference guide.
Due to part configurations and material choices not all of these
guidelines can apply to all parts manufactured by Norstan, Inc.
We communicate this with our customers in those situations as
needed. At the time of quoting we point out as many of these situations
as possible. We make no claim that all the parts manufactured
will be free of these manufacturing variations. From time to time
we may update this manual. Older versions of the manual may be
in circulation and may not reflect the current standards being
used. We reserve the right to change these standards making some
less or more stringent as necessary. Our WSM should not be considered
a contract requirement but rather a guideline for identifying
and controlling manufacturing variations. Copies of this manual
are made available to our customers upon their request. You may
download and print as many original copies of this manual from
our web site as you wish.
Our manual and it's images and contents are copyright protected
and may not be copied reproduced or distributed without written
permission from Norstan, Inc. Other than as stated above.
July 1, 1999
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