Quality Assurance At Norstan, Inc., we are committed to meeting customer expectations 100% of the time.Our mission is to continually improve our status as world class supplier of precision contacts and assemblies by focusing on: - Total Customer Satisfaction
- Development People and Technology
- Continuous Process Improvement
| - Continuous Waste Reduction
- Continuous Increase in Market Share
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Our Certification is proof that our commitment is working. So is the fact that we are one of the few companies that publishes our External PPM; this refers to the number of defective parts that are returned to us. Our track record speaks for itself. Over the past three years, on average, less than 100 parts per 1,000,000 have been returned to us as below standard. This is phenomenal in the industry and the good news is, our performance this year is even better. Preventing accidents does not happen by accident. Quality assurance like this is possible through: - Rigorous training
- Employee's commitment to excellence
- Statistical Process Control (SPCl)
- Meticulous Auditing
| - Lot Sampling
- 100% Automatic Sorting
- Hi-Tech In-Line Manufacturing Monitoring Equipment
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